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Consumer Terms and Conditions Version 1, applies from 1 September 2022
1.1. Our company. We are NIUM FOREX INDIA PVT LTD., a company registered in India with company number U63000KA2011PTC061735 (we / us / our). Our registered office is at Nium Forex India Pvt. Ltd., a private company incorporated in India under the Companies Act 1956 and having its registered office at Cunningham Classic, 22 Cunningham Road, Bengaluru – 560052, India.
1.2. Reserve Bank of India authorisation. We have the permission of the Reserve Bank of India (RBI) to issue forex prepaid cards.
2.1. You applied for a prepaid card. You have received these terms and conditions (Terms) because you have signed up to a forex prepaid card (Card) issued by us.
2.2. Issuance of the Card constitutes your agreement to these Terms. You are deemed to have consented to these Terms once the Card is issued to You. A legally binding agreement will be created between you and us, on the terms and conditions set out in these Terms.
2.3. The Card is not available for use in India, Nepal and Bhutan. The Card and all services associated with the card are not available in India, Nepal and Bhutan (Excluded Countries).
3.1. Please read these Terms carefully. These Terms set out the terms and conditions on which we provide the Card to you, what your obligations are in respect of the Card, how you should use it and other important information. They also inform you what to do if there is a problem, what our responsibilities are and how these Terms between you and us may be terminated. We recommend that you save a copy of these Terms.
3.2. Updates to these Terms. If we need to make any changes to these Terms, we will publish a revised version on our website or the App. Your continued use of the Card shall constitute acceptance of the revised terms and conditions. If You do not agree to the revised Terms, you should terminate these Terms and cancel the Card.
3.3. These Terms apply to consumers only. These Terms apply to you where you are a consumer. This means that you can use the Card for personal use only. You must not use the Card in connection with any business or commercial activity.
3.4. Privacy Policy. We will collect some personal data about you in connection with your Card application and your use of the Card. For information regarding how we process personal data, please see our Privacy Policy at www.niumforex.com.
4.1. You must satisfy our eligibility criteria. You must meet all eligibility criteria stipulated by us and communicated to you via the App or by the App Provider.
4.2. We will carry out checks. We are required by law to carry out certain checks on all our customers before we agree to provide our Card, and services. We may ask you to provide us with certain information and documentation to enable us to carry out our checks, for example to verify your identity and financial standing, and we may need to ask third party service providers (for example credit reference agencies) to verify certain information about you. All information provided by you must be accurate and truthful to the best of your knowledge. Our due diligence checks are normally carried out before a Card application is approved, but we reserve the right to carry out appropriate checks at any time, including before we process any transaction. Failure to comply with our requests for information or documentation may result in the refusal of your Card application and/or suspension of your Card.
4.3. We will have the right to refuse any Card application. We have the right to refuse any Card application at any time and without providing any reason for our refusal.
5.1. You are granted non exclusive license to use the App. We hereby grant you a non-exclusive, non-transferrable, non-sublicensable, revocable license to use such mobile application developed by us (App) for the sole purpose of facilitating your use of the Card until such time the Card has been terminated.
5.2. The App is subject to these Terms. The use of the APP is subject to these Terms and any other terms and conditions imposed by any Appstore that makes available the APP to you.
5.3. The App may be updated from time to time. The App We may update the App from time to time at our sole discretion. During any update, you may not be able to access the App and you may be required to update your device browser to the latest version of such update.
5.4. You are solely responsible for your own device. You are solely responsible, at your own cost, for the provision of all device and software necessary to use the App.
5.5. Third party services offered in the App. We may from time to time introduce or facilitate access to certain third party services on the App. Any purchase, enabling, or engagement of third party services, including but not limited to implementation, customisation, consulting services, and any exchange of Personal Information between you and any third party service provider, is solely between you and the applicable third party service provider and is subject to the terms and conditions of such third party service provider. We do not warrant, endorse or support third party services and is not responsible or liable for such third party services or any losses or issues that arise from your use of such third party services. If you purchase, enable or engage any third party services, you agree and consent that we may grant such third party service provider access to Your Personal Information as required for the interoperation of the applicable third party service and your use of such third party service signifies your independent consent to the access and use of your Personal Information by the third party service provider. You understand and agree that such use, and access is outside of our control. We are not responsible or liable for any disclosure, modification or deletion of Personal Information resulting from any such access by any third party service provider.
6.1. You are responsible for checking the completeness and accuracy of all information, communications and instructions. You must ensure that all information, communications and instructions submitted to us is complete and accurate. Failure to provide complete information may cause delays, for example, we may be unable to process your instructions. If you notice any error in any information, communication or instruction provided to us, you should correct it as soon as possible via the App or by contacting us. We will not be responsible, and will not compensate you, if you suffer any losses as a result of incomplete or inaccurate information provided to us or as a result of any delays caused by any errors, inaccuracies or late submission of any instructions or requests.
6.2. We may screen instructions received from you, but we are not obliged to do so. We will have the right to screen any instructions received in respect of your Card as this may be necessary for us to comply with applicable laws and regulations. We may refuse to act on any instructions or request received from you, if we consider this necessary to comply with our legal and regulatory obligations, for security reasons, if you are in serious breach of these Terms or to protect us from suffering a loss. If we are allowed to do so, we will inform you of the reasons why we are unable to act on your instructions or requests.
6.3. Monitor your use of the Card and keep your own records. You will be provided with records of all your Card transactions, whether via the App or by other means. You should monitor all your transactions and keep your own records. You must inform us of any errors within 14 days of the transaction date. Following expiry of the 14 days’ notice period, you are deemed to agree to all transaction records.
6.4. Keeping us updated. You must provide us all information requested by us in connection with the Card. It is also very important to keep us updated about any changes to the information provided as part of your Card and any information and documentation submitted to us. It includes information about any sanctions applicable to you or any other circumstances which would make your use of the Card illegal. You must inform us promptly about any changes to your circumstances affecting your eligibility for the Card, and/or your ability to comply with these Terms. You agree that we may share any information provided by you with any third party (including the RBI) for purposes in connection with the Card.
7.1. The Card is a Visa Card. The Card is a Visa branded Card.
7.2. About the Card. The Card allows you to make payments for goods and services to persons or entities that accept Visa Card as payment method in any country except the Excluded Countries. The Card is a pre-funded prepaid card, so it will not allow you to go into overdraft and it is not a credit card.
7.3. Activating your Card. When you receive your Card, if it is in physical form, you will need to sign it at the back and activate it (normally within the App) in order to start using it. As part of the activation process, you will be asked to create a PIN and/or other security credentials (for example passwords and security questions), which will be used to authorise your transactions. See paragraph 7.6 below for more details regarding the security credentials requirements.
7.4. You may use the Card for cash withdrawal. You can also use the Card to make cash withdrawals from ATMs or other cash withdrawal providers that accept outside of Excluded Countries. We will debit from the Card such amount withdrawn from an ATM or any cash withdrawal provider and any associated fees including but not limited to fees imposed by ATM operator or cash withdrawal provider.
7.5. The Card has a validity period. The Card will be valid for the period stated on the Card. Before the expiry of the Card, you will be asked to renew it. If you do not wish to renew the card, or if you fail to renew it, the Card will expire on the date stated on the Card and you will be unable to use it.
7.6. You must keep your Card and your security credentials safe. You must ensure that: (a) you keep your Card safe from loss or theft; (b) your PIN and any other security credentials used to authenticate Card transactions are known only to you and you do not share them with anyone; and (c) the App can only be accessed by you and all devices used by you to access the App are appropriately protected from access by any unauthorised persons. We do not recommend writing down or storing your PIN and any other Card security credentials, or any login details to your App. However, if you have to store such details somewhere, you should not store them near to your Card and you should use secure and safe storage solutions. Revealing your PIN or other security credentials to anyone, or behaving carelessly with regards to the security of your Card may result in unauthorised transactions being processed using your Card. In these circumstances we will not refund any amounts lost by you as a result of such unauthorised transactions and you will be solely responsible for them.
7.7. When you must freeze your Card and notify us. You must freeze your card within the App and notify us immediately if: (a) your Card is lost or stolen; (b) you believe the security of the Card has been compromised (for example, if someone has gained access to your PIN, your other security credentials and/or the App); (c) your Card is damaged or not working properly; (d) your Card has been retained by an ATM; and/or (e) you have identified an unauthorised transaction made using your Card. You may be asked to provide details of the issues reported by you, and any supporting documentation, such as a copy of a police report to confirm the theft of your Card. If you have not frozen your card, we will suspend it after receipt of your notification.
7.8. You are the only person that is permitted to use the Card. The Card is issued to you for your own personal use only. You must not give the Card to anyone, and you must not permit anyone else to use it.
7.9. Funding your Card. You will only be able to make payments and cash withdrawals using your Card if you have a sufficient balance of funds available in cleared funds (Available Balance). “Cleared funds” means that the funds have been unconditionally received by us and cannot be recalled by you or the payment services provider used to fund the Card. All funds must be paid into a bank account nominated by us, details of which will be provided to you via the App or such other means. The Available Balance must be pre-funded in a foreign currency supported by us, which will be notified to you via the App (or by any other means). If there is a shortfall in your Available Balance, we are not liable to you for such shortfall unless such shortfall is as a result of our error or failure.
7.10. Restrictions on use of your Card. You are not allowed to use the Card to make a payment in connection with the following transactions: (a) transactions listed in Appendix 1 to these Terms; (b) any activities or transactions prohibited by any laws that apply to you (for example prohibited by the Exchange Control Regulations of RBI, any anti-money laundering or anti-terrorist laws, or sanctions imposed by any government authority); and (c) for any business transactions.
7.11. Transaction Limit. The Card is subject to the following limits:
(a) Daily ATM withdrawal limit: USD 2,500 / EURO 2,500 / GBP 2,000/AUD 4,000/SGD 4,000/ CHF 2,500/HKD 2,500/CAD 3,000 / JPY 250,000 or any other currency in the equivalent of USD5,000 – this means that you cannot withdraw more than this amount in a day. Please note that ATMs or other cash withdrawal service providers may have their own limits on withdrawals, so please always check any applicable withdrawal limits.
(b) Daily over the counter cash advance. Your card is subject to a daily over the counter cash advance limit of USD 500.
(c) Annual Transaction Limit. Your Card is subject to an annual transaction limit of USD 250,000 (or currency equivalent) (Annual Transaction Limit) as imposed by the Exchange Control Regulations. If you hold more than one forex prepaid card, whether issued by us or a third party issuer, the transactions made under forex prepaid cards shall not exceed the Annual Transaction Limit on an aggregate basis. It is your sole responsibility to monitor and ensure that you comply with the Annual Transaction Limit.
7.12. Authorising transactions. In most cases, you will be asked to authorise your payments or cash withdrawals by entering your PIN and/or other security credentials. Merchants who do not have a payment terminal may ask you to sign a receipt. A transaction up to a certain limit (prescribed by law from time to time) may also be authorised by tapping your Card against a contactless enabled payment terminal or reader. Using one of the accepted methods of authorisation will constitute your consent to carry out the transaction.
7.13. Execution of transactions. When a payment is made using your Card, we will be entitled to assume that you have consented to all transactions processed by us. We will only process the payment if you have sufficient Available Balance to cover the transaction (plus any applicable fees), and you have not exceeded the Annual Transaction Limit. If your transaction does not meet these criteria, we will not process it. We will also be entitled to refuse to process a transaction if:
(a) we have reasonable concerns about the security of your Card;
(b) we have reasonable suspicion that your Card is being used in a fraudulent or unauthorised manner;
(c) you owe us fees and your debt to us exceeds your Available Balance;
(d) you are in serious breach of these Terms; or
(e) we are required to do so under any applicable law, regulation or guidance.
7.14. Transactions exceeding Available Balance. As mentioned in paragraph 7.13 above, we will normally reject any transaction that exceeds the Available Balance of funds. However, if any such transaction is processed by us, we will ask you to repay us all amounts exceeding the Available Balance. All such payments must be made by you immediately.
7.15. Currency of transactions. The currencies supported by us will be notified to you. If we receive a payment or cash withdrawal transaction for processing in a currency which is not supported by us, we (or the ATM or cash withdrawal provider) will convert such currency into one of the currencies supported by us at the applicable exchange rates. Your Card will be debited by the amount of funds after currency conversion and any costs incurred by us in connection with the conversion. You can request details of the exchange rates by contacting us.
7.16. Replacement Card. If your Card has been lost, stolen, misappropriated or damaged, you can request a replacement Card. Please note that we may charge a fee for any replacement Card.
8.1. What fees apply to your use of the Card? The Fees that apply to your Card will be displayed on our website or provided by us to you.
8.2. How will we charge all fees and payments due to us? All fees that apply to your Card, and any transaction fees due to us and any other amounts due to us from you will be deducted by us from your Available Balance. You agree to any such deductions made by us. If you do not have sufficient Available Balance to cover any sums due to us, we will issue a payment request and you must make the payment immediately. If we have to take additional steps to recover any such amounts due to us, we may charge you for the costs incurred by us in recovering such sums from you, and this may include costs of any third parties who support us in this process, for example debt collection agencies.
9.1. You must notify us of unauthorized transactions. You must notify us as soon as you notice a transaction that has not been authorised by you or has been recorded to your Card incorrectly.
9.2. We may investigate unauthorized and incorrectly executed transactions. We will have the right to investigate any transaction reported by you as unauthorised or executed incorrectly. We may ask you to provide us with supporting information and documentation to help us with our investigation and you agree to cooperate with us and provide to us all information and documentation we reasonably require for this purpose. You also agree to cooperate with any authorities involved in our investigation.
10.1. Refunds from merchants. If we have processed a properly authorised transaction but you later decide to challenge it and request a refund, you should approach the merchant who took your payment and request a refund from them. If they agree to issue you with a refund, we will credit the refund amount to your Card as soon as we receive the funds from the merchant.
10.2. Chargebacks in respect of disputed transactions using the Card. If a merchant refuses to issue a refund and if the disputed transaction is made using a Card, we can submit to Visa a request for a chargeback on your behalf in respect of the disputed transaction. If the dispute is resolved in your favour, we will credit the amount of the chargeback to your Card as soon as we receive the funds. All chargeback claims must be raised within 90 days of the date of the transaction. You will lose your right to request a chargeback if you raise your claim later than within 90 days of the date of the transaction. Unless we are required to process a chargeback request under any applicable laws or regulations, we will be entitled to refuse to process a chargeback request at our sole discretion, for example if you find that you have not provided us with sufficient information to support your request.
10.3. We are not liable for the difference in amount you received due to refunds or chargebacks. If we receive less than the amount charged to your Card for the transaction subject to the merchant refund or chargeback, we will only be required to credit your Available Balance by the amount received by us and we will not be liable to you for the difference.
10.4. Refunds, chargebacks and increases to your Card made in error. If any refund, chargeback or any other amount has been credited to your Card in error (for example if a refund is issued more than once for the same transaction, if it is higher than the transaction value or if you have not requested refund at all), we will be entitled to deduct such amount from your Card. You agree to any such deductions being made by us.
10.5. You must assist us in relation to any refunds and chargebacks. If you make a request for a merchant refund or chargeback in respect of a disputed transaction, you will need to cooperate with us fully and provide all information and documentation that may be necessary to support the refund and chargeback process.
11.1. You can cancel your Card and/or close your Virtual Account at any time. You can cancel your Card and/or close your Virtual Account at any time via the App or by contacting us.
12.1. We can suspend or terminate your Card. We can suspend or terminate your Card in exceptional circumstances, including (but not limited to):
12.1. We can suspend or terminate your Card. We can suspend or terminate your Card in exceptional circumstances, including (but not limited to):
(a) if we have good reason to suspect that you are behaving fraudulently, you are involved in any unlawful or illegal activity (for example money laundering or terrorist financing), or you are using the Card for any other unlawful purpose;
(b) if you commit a serious breach of these Terms (serious breach includes persistent breaches of the requirements of these Terms) and you have not corrected your breach when we asked you to do so and within the timeframe we reasonably requested;
(c) your access to the App is suspended;
(d) if we have asked you to pay us money you owe us under these Terms and you have failed to do so despite our efforts to remind you about it (normally via email or post, including any communications sent by the App Provider on our behalf);
(e) you have been declared bankrupt;
(f) if any information provided by you (or someone on your behalf) is false, or if you fail to provide us with information that we reasonably request from you;
(g) if we have good reason to believe this is necessary for security reasons (for example any security issues affecting any card processing facilities or the App Provider); or
(h) if we believe it is necessary to comply with any law, regulation, guidance, court order or instructions of any regulator or government authority.
12.2. We can also suspend your Card if you reach the Annual Transaction Limit or any transaction limits or if we suspect unauthorized or fraudulent use of your Card, or if we believe the security of your Card has been compromised. We can also suspend your Card if you reach the Annual Transaction Limit or any of the transaction limits applicable to your Card, as set out in these Terms or if we have good reason to suspect unauthorized or fraudulent use of your Card or that the security of your Card has been compromised.
12.3. We will notify you about the reason(s) of suspension. If we have to suspend your Card for any reason(s), we will notify you of the reason(s), as long as we are allowed to do so in compliance with applicable laws. We will only re-activate your Card if we are satisfied that the reason(s) for suspension is/are no longer applicable.
12.4. When can we terminate these Terms without a reason? We can terminate these Terms and cancel your Card without giving you any reason if we provide you with at least if we provide you with thirty (30) days’ advance notice.
12.5. Inactive Card. If your Card remains inactive for a period of 12 months, meaning that no transactions have taken place within such period of time or you have never funded your Card, your Card may be designated by us as inactive and certain features of the Card may be disabled. We can terminate an inactive Card and these Terms by providing you with thirty (30) days advance notice.
12.6. We will return your funds upon termination of these Terms. When these Terms are terminated for any reason and your Card is cancelled, we will return the funds associated with your Card to a bank account nominated by you. These funds will be returned to you within 60 business days of receipt of a request from you, but we will be entitled to deduct any sums due to us under these Terms. If you do not provide us with valid bank account details to make the transfer and request the return of your funds within 12 months from the date of termination of these Terms, we will not be required to return your funds. Please note that any funds transfers may be subject to due diligence checks and may be prevented in exceptional circumstances by applicable laws.
13.1. When we will not be liable to you. We will not be liable to you for any loss or damage which:
(a) was not foreseeable at the time these Terms became binding on us. By ‘foreseeable’ we mean that, it is something we and you could predict would happen or that is a normal consequence of our non-compliance with these Terms or our failure to use reasonable skill and care;
(b) is related to any business or commercial activity you carry on, and includes any business losses, loss of profit and loss of business opportunity;
(c) was not caused by our breach of these Terms or our failure to use reasonable skill and care
(d) was caused by events outside of our control which we could not have avoided (for example war or industrial action);
(e) was caused by your breach of these Terms or any laws or regulations;
(f) was caused by any third parties (unless we are responsible for the actions of such third parties);
(g) was caused by any goods or services purchased using the Card, if any merchant refuses to accept the Card; or
(h) was caused by any ATM or other cash withdrawal services provider or if any ATM or other cash provider refuses to accept the Card.
13.2. Our liability for a faulty or damaged Card. If the Card is faulty or damaged because of something we have done, our liability to you will be limited to an obligation to replace the Card without charging you the replacement fee.
13.3. Our liability for deductions made by us in error. If we make any deductions from your Available Balance in error, our liability to you will be limited to an obligation to refund to you the incorrectly deducted amount.
13.4. Your liability to us. You will compensate us for any loss or damage we suffer (including any expenses and costs incurred by us, such as legal fees) as a result of your breach of these Terms, if we have to enforce any provisions of these Terms against you (for example if you fail to pay us any sums due to us), or if you are fraudulent in your use of the Card. You will remain liable even after these Terms are terminated.
13.5. Liability which we do not exclude or limit. Nothing in these terms excludes or limits our liability for any death or personal injury caused by our negligence, liability for fraud or fraudulent misrepresentation, or any other liability that the law does not allow us to exclude or limit.
14.1. How to submit complaints. If you are unhappy with anything related to your Card, you can contact us via the method set out in Clause 15 and we will do our best to respond to your complaint as soon as possible, or we will inform you if we need more time or more information from you to help us investigate your complaint.
15.1. Notices and communications. All notices and communications between you and us will be in English. If we need to notify you of anything, we will normally communicate with you via the App or through the App Provider. We may also use your email address or home address to send you any notifications or communications. You should send all notices or communications to us by email at, by post at Cunningham Classic, 22 Cunningham Road, Bengaluru 560052, India or via our website at www.niumforex.com
15.2. Transfer of rights and obligations under these Terms. You are not allowed to transfer your rights or obligations under these Terms to anyone without our prior written consent. We may transfer our rights and obligations under these Terms to another business without your consent, but we will notify you of the transfer and make sure that your rights are not adversely affected as a result.
15.3. Invalid provisions. If any provision of these Terms (or part of any provision) is or becomes illegal, invalid or unenforceable, the legality, validity and enforceability of any other provision of these Terms will not be affected.
15.4. Taking action when you are in breach of these Terms. If you breach these terms and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these Terms.
15.5. Entire agreement. These Terms set out the entire agreement between us
15.6. Nobody else has any rights under these Terms. These Terms are between you and us and nobody else has any rights to rely on or enforce any of these Terms.
15.7. These Terms replace any previous agreements between us. These Terms supersede (i.e. replace) any previous agreements between us in respect of the Card and/or the Virtual Account including any written or oral agreements relating to the subject matter of these Terms.
15.8. Laws that apply to these Terms. These Terms and any dispute or claim arising out of these Terms will be governed by, and interpreted in accordance with, the laws of India and you and us agree any dispute between you and us may be brought in the courts of Bengaluru.
You are not permitted to use the Card for any of the following types of transactions:
MCC | Description |
4829 | Money Transfer (MERCHANT [EP]) |
5094 | Precious Stones and Metals, Watches and Jewelry |
5542 | Automated Fuel Dispensers |
5944 | Jewelry Stores, Watches, Clocks and Silverware Stores |
6012 | Financial Institutions – Merchandise and Services |
6051 | Quasi Cash – (MERCHANT [EP]) |
6540 | Non Financial Institutions – Stored Value Card Purchase / Load |
6211 | Securities – Brokers and Dealers |
7273 | Dating Services |
7800 | Government-Owned Lotteries (US Region Only) |
7801 | Government-Licensed Online Casinos (Online Gambling) (US Region Only) |
7802 | Government-Licensed Horse/Dog Racing (US Region Only) |
7995 | Gambling Transactions |
9406 | Government-owned Lottery (specific countries) |
Please read the terms and condition related to your BookMyForex – Yes Bank Multi Currency Card below.
Please read the Terms and Conditions provided here meticulously prior to using your BookMyForex Multi-Currency Forex Card. The following terms and conditions (“Terms and Conditions”) apply to the Cardholder and usage of the BookMyForex Multi-currency Forex Card. If you use the BookMyForex Multi-Currency Forex Card, you will be deemed to have accepted these Terms and Conditions and they will govern your use of the BookMyForex Multi-Currency Forex Card.
Please read the Terms and Conditions provided here meticulously prior to using your BookMyForex Multi-Currency Forex Card. The following terms and conditions (“Terms and Conditions”) apply to the Cardholder and usage of the BookMyForex Multi-currency Forex Card. If you use the BookMyForex Multi-Currency Forex Card, you will be deemed to have accepted these Terms and Conditions and they will govern your use of the BookMyForex Multi-Currency Forex Card.
The Bank reserves the right to modify these Terms and Conditions mentioned herein from time to time. Without being bound to do so, the Bank may endeavour to provide you with notice of any such amendment. You would be required to keep yourself updated with the changes in the Terms and Conditions applicable to facility. Your continued use of the BookMyForex Multi-Currency Forex Card/ facility after any amendment of the Terms and Conditions mentioned herein shall constitute an acceptance of all such amendments and you will be bound by such amended terms and conditions. The Bank will not be liable to provide you any notice of any amendments to the terms mentioned herein, electronically or otherwise and it is your sole responsibility to be updated of any such amendments. You can review the most current version of this terms and conditions at any time by clicking Terms & Conditions on the login page of the YES BANK Limited website. The Bank reserve the right to change or discontinue, temporarily or permanently, the facility at any time without notice. In order to maintain the security and integrity of the facility, the Bank may also suspend your access to the service at any time without notice. You agree that Bank will not be liable to or any third party for any modification or discontinuance of the facility.
The Cardholder understands and acknowledges that notices in respect of the Account, the in connection with the Account may be given by BookMyForex or the Bank either through email, post or fax, or posting a letter to the Cardholder’s address or through any other mode. BookMyForex and The Bank may also give any notice by posting the notice on their website and the same will be deemed to have been received by the Cardholder upon its publication on the website. The Bank may also publish notices of general nature, which are applicable to all customers in a newspaper. Such notices will have the same effect as a notice served individually to each Cardholder. Notice and instructions shall be deemed to be served in due course of post or upon receipt in the case of hand delivery, cable, telex or facsimile. Any notice/communication sent by the Cardholder to BookMyForex or the Bank shall consider as delivered only upon receipt of the same by the Bank.
In case of any complaints/queries in connection with the BookMyForex Multi-Currency Forex Card, the Cardholder may contact us through the Customer Care Centre, or BookMyForex’s website/ mobile app or call center.
The Cardholder is hereby informed that our Bank is covered under the Banking Ombudsman Scheme, 2006 of the Reserve Bank of India. Under this scheme, any grievance against the Bank, if not addressed within 30 days can be addressed to the Banking Ombudsman of the concerned city. Please follow the below link for contact details: https://www.rbi.org.in/Scripts/bs_viewcontent.aspx?Id=164
BookMyForex Multi-Currency Forex Card cannot be used on Internet or otherwise for purchase of prohibited items like lottery tickets, banned or proscribed magazines, participation in sweepstakes payment for callback services, remittance in any form towards overseas forex trading, margin calls to overseas exchanges/overseas counter party, trading in foreign exchange in domestic/overseas markets etc.
Any reload/Merchant credit or reversals on a BookMyForex Multi-Currency Forex Card/ wallet with negative balance will be adjusted against the existing negative balance available on the BookMyForex Multi-Currency Forex Card/wallet. For any queries regarding the negative balance, the Cardholder will contact Bank’s Customer Care. For instance: If the balance is -500 units and a reload is performed for 400 units, the resultant balance will be -100 units.
This is applicable when you have more than one Currency Wallet loaded on your Account, the order that the transactions or fees may be applied to your Account will be as per Currency Auth Order. Currency Auth Order will be defined by Bank and in case of any change in the order Bank may send notification to cardholders. Current “Currency Auth Order” for your BookMyForex Multi-Currency Forex Card is as follows:USD,EUR,AED,AUD,GBP,CAD,SAR,SGD,JPY,THB,CHF,ZAR,NZD and HKD. For e.g. Cardholder performs following transactions where Currency Auth Order will be applicable:
Scenario 1 – If the local currency is part of the offered multiple currencies on the BookMyForex Multi-Currency Forex Card but Cardholder does not have sufficient balance in local currency wallet, however if the customer has sufficient balance (equivalent to local currency) on default currency wallet (USD) then the transaction will be processed using the balances on the default currency wallet. Value from the default currency will be converted to local currency using cross currency conversion rate decided by BookMyForex
Scenario 2 – If the local currency is part of the offered multiple currencies on the BookMyForex Multi-Currency Forex Card but customer does not have sufficient balance in local currency wallet as well as default currency wallet (USD) however if the customer has sufficient balance (equivalent to local currency) on any other currency wallet then the transaction will be processed using the balances from the respective currency wallet.
Scenario 3 – If the local currency is not part of the offered multiple currencies on the BookMyForex Multi-Currency Forex Card however if the customer has sufficient balance (equivalent to local currency) on any other currency wallet then the transaction will be processed using the balances from the respective currency wallet.
Value from the respective currency will be converted to local currency using cross currency conversion rate decided by the BookMyForex. This rate will be calculated with a Currency Conversion Fee on the prevailing day’s foreign exchange rate. Cross currency conversion would take place as per existing Conversion rates as applicable.
Partial transactions in different currency wallets are not allowed. If the customer does not have sufficient balance to process the transactions individually in any of the currency wallets, the transaction is declined even if the collective balances on the BookMyForex Multi-Currency Forex Card across all currencies is sufficient to process the transaction.
The onus for ensuring that the date of return of the cardholder to India falls chronologically before the expiry date of the passport held by the cardholder lies completely on the cardholder. BookMyForex and the Bank will not be held liable if this condition is not fulfilled by the cardholder.
1. Live IBR rates are only applicable across following major currencies
2. Live rates on BookMyForex may slightly vary from what is seen on various search engines
PREPAID INSTRUMENT (PPIS): PPIs (Card/wallet) are payment instruments that facilitate purchase of goods and services, including financial services, remittance facilities etc. against the value stored on such instruments.
KNOW YOUR CUSTOMER (KYC): The guidelines adopted by the Bank to identify the customer and verify the identity of the customer.
PERSONAL IDENTIFICATION NUMBER (PIN): PIN is a numeric password which is part of the kit handed over to customer by BookMyForex or the bank while issuing the PPI.
HOLDER: Individuals/Organizations who obtain/purchase PPIs from Bank and use the same for purchase of goods and services, including financial services, remittance facilities etc. against the value stored on such instruments.
Description of Charges | Fee (Rupees) |
---|---|
Card Issuance Fee | ₹ 0 |
Reissue of Physical card | ₹ 250 |
ATM Withdrawal | ₹ 20 |
Balance Inquiry Fee | ₹ 10 |
कृपया अपने बुकमाईफॉरेक्स मल्टी-करेंसी फॉरेक्स कार्ड का उपयोग करने से पहले यहां दिए गए नियमों और शर्तों को सावधानीपूर्वक पढ़ें। निम्नलिखित नियम और शर्तें (“नियम और शर्तें”) कार्डधारक और बुकमाईफॉरेक्स मल्टी-करेंसी फॉरेक्स कार्ड के उपयोग पर लागू होती हैं। यदि आप बुकमाईफॉरेक्स मल्टी-करेंसी फॉरेक्स कार्ड का उपयोग करते हैं, तो यह माना जाएगा कि आपने इन नियमों और शर्तों को स्वीकार कर लिया है और वे बुकमाईफॉरेक्स मल्टी-करेंसी फॉरेक्स कार्ड के आपके उपयोग को नियंत्रित करेंगे।
बैंक समय-समय पर यहां उल्लिखित इन नियमों और शर्तों को संशोधित करने का अधिकार सुरक्षित रखता है। ऐसा करने के लिए बाध्य किए बिना, बैंक आपको ऐसे किसी भी संशोधन की सूचना प्रदान करने का प्रयास कर सकता है। आपको सुविधा के लिए लागू नियमों और शर्तों में परिवर्तनों के साथ खुद को अपडेट रखना होगा। यहां उल्लिखित नियमों और शर्तों के किसी भी संशोधन के बाद बुकमाईफॉरेक्स मल्टी-करेंसी फॉरेक्स कार्ड/सुविधा का आपका निरंतर उपयोग ऐसे सभी संशोधनों की स्वीकृति का गठन करेगा और आप ऐसे संशोधित नियमों और शर्तों से बाध्य होंगे। बैंक आपको इलेक्ट्रॉनिक रूप से या अन्यथा उल्लिखित शर्तों में किसी भी संशोधन की सूचना प्रदान करने के लिए उत्तरदायी नहीं होगा और ऐसे किसी भी संशोधन के बारे में अपडेट होना आपकी एकमात्र जिम्मेदारी है। आप किसी भी समय यस बैंक लिमिटेड वेबसाइट के लॉगिन पृष्ठ पर नियम और शर्तों पर क्लिक करके इस नियम और शर्तों के नवीनतम संस्करण की समीक्षा कर सकते हैं। बैंक बिना किसी सूचना के किसी भी समय अस्थायी या स्थायी रूप से सुविधा को बदलने या बंद करने का अधिकार सुरक्षित रखता है। सुविधा की सुरक्षा और अखंडता को बनाए रखने के लिए, बैंक बिना किसी सूचना के किसी भी समय सेवा तक आपकी पहुंच को निलंबित भी कर सकता है। आप सहमत हैं कि बैंक सुविधा के किसी भी संशोधन या बंद करने के लिए या किसी तीसरे पक्ष के लिए उत्तरदायी नहीं होगा।
कार्डधारक समझता है और स्वीकार करता है कि खाते के संबंध में नोटिस बुकमाईफॉरेक्स या बैंक द्वारा ईमेल, पोस्ट या फैक्स के माध्यम से या कार्डधारक के पते पर या किसी अन्य माध्यम से दिए जा सकते हैं। बुकमाईफॉरेक्स और बैंक अपनी वेबसाइट पर नोटिस पोस्ट करके कोई नोटिस भी दे सकते हैं और इसे वेबसाइट पर प्रकाशित होने पर कार्डधारक द्वारा प्राप्त किया गया माना जाएगा। बैंक सामान्य प्रकृति की सूचनाएं भी प्रकाशित कर सकता है, जो समाचार पत्र में सभी ग्राहकों पर लागू होती हैं। इस तरह के नोटिस का वही प्रभाव होगा जो प्रत्येक कार्डधारक को व्यक्तिगत रूप से दिए गए नोटिस का होगा। नोटिस और निर्देशों को डाक के कारण या हाथ वितरण, केबल, टेलेक्स या फैक्स के मामले में प्राप्त होने पर परोसा जाना माना जाएगा। कार्डधारक द्वारा बुकमाईफॉरेक्स या बैंक को भेजे गए किसी भी नोटिस/संचार को बैंक द्वारा केवल प्राप्त होने पर ही डिलीवर माना जाएगा।
बुकमाईफॉरेक्स मल्टी-करेंसी फॉरेक्स कार्ड के संबंध में किसी भी शिकायत/प्रश्न के मामले में, कार्डधारक ग्राहक सेवा केंद्र, या बुकमाईफॉरेक्स की वेबसाइट/मोबाइल ऐप या कॉल सेंटर के माध्यम से हमसे संपर्क कर सकता है।
कार्डधारक को एतद्द्वारा सूचित किया जाता है कि हमारा बैंक भारतीय रिज़र्व बैंक की बैंकिंग लोकपाल योजना, 2006 के अंतर्गत आता है. इस योजना के तहत, बैंक के खिलाफ किसी भी शिकायत, यदि 30 दिनों के भीतर संबोधित नहीं की जाती है, तो संबंधित शहर के बैंकिंग लोकपाल को संबोधित किया जा सकता है। संपर्क विवरण के लिए कृपया नीचे दिए गए लिंक का पालन करें: https://www.rbi.org.in/Scripts/bs_viewcontent.aspx?Id=164
बुकमाईफॉरेक्स मल्टी-करेंसी फॉरेक्स कार्ड का उपयोग इंटरनेट पर या अन्यथा निषिद्ध वस्तुओं की खरीद के लिए नहीं किया जा सकता है जैसे लॉटरी टिकट, प्रतिबंधित या प्रतिबंधित पत्रिकाएं, कॉलबैक सेवाओं के लिए स्वीपस्टेक्स भुगतान में भागीदारी, विदेशी विदेशी मुद्रा व्यापार के लिए किसी भी रूप में प्रेषण, विदेशी एक्सचेंजों / विदेशी काउंटर पार्टी को मार्जिन कॉल, घरेलू / विदेशी बाजारों में विदेशी मुद्रा में व्यापार आदि।
बुकमायफॉरेक्स मल्टी-करेंसी फॉरेक्स कार्ड/वॉलेट पर ऋणात्मक बैलेंस वाले किसी भी रीलोड/मर्चेंट क्रेडिट या रिवर्सल को बुकमाईफॉरेक्स मल्टी-करेंसी फॉरेक्स कार्ड/वॉलेट पर उपलब्ध मौजूदा नेगेटिव बैलेंस के खिलाफ एडजस्ट किया जाएगा। ऋणात्मक शेष राशि के बारे में किसी भी प्रश्न के लिए, कार्डधारक बैंक के ग्राहक सेवा से संपर्क करेगा। उदाहरण के लिए: यदि शेष -500 इकाई है और 400 इकाइयों के लिए पुनः लोड किया जाता है, तो परिणामी शेष -100 इकाई होगा।
यह तब लागू होता है जब आपके खाते में एक से अधिक मुद्रा वॉलेट लोड होते हैं, यह आदेश कि लेनदेन या शुल्क आपके खाते पर लागू किए जा सकते हैं, मुद्रा प्रमाणीकरण आदेश के अनुसार होगा। करेंसी ऑथ ऑर्डर बैंक द्वारा परिभाषित किया जाएगा और ऑर्डर में किसी भी बदलाव के मामले में बैंक कार्डधारकों को अधिसूचना भेज सकता है। आपके बुकमाईफॉरेक्स मल्टी-करेंसी फॉरेक्स कार्ड के लिए वर्तमान “करेंसी ऑथ ऑर्डर” इस प्रकार है: USD, EUR, AED, AUD, GBP, CAD, SAR, SGD, JPY, THB, CHF, ZAR, NZD और HKD। उदाहरण के लिए कार्डधारक निम्नलिखित लेनदेन करता है जहां मुद्रा प्रमाणीकरण आदेश लागू होगा:
परिदृश्य 1 – यदि स्थानीय मुद्रा बुकमाईफॉरेक्स मल्टी-करेंसी फॉरेक्स कार्ड पर पेश की गई कई मुद्राओं का हिस्सा है, लेकिन कार्डधारक के पास स्थानीय मुद्रा वॉलेट में पर्याप्त शेष राशि नहीं है, हालांकि यदि ग्राहक के पास डिफ़ॉल्ट मुद्रा वॉलेट (USD) पर पर्याप्त शेष राशि (स्थानीय मुद्रा के बराबर) है, तो लेनदेन को डिफ़ॉल्ट मुद्रा वॉलेट पर शेष राशि का उपयोग करके संसाधित किया जाएगा। डिफ़ॉल्ट मुद्रा से मूल्य को बुकमाईफॉरेक्स द्वारा निर्धारित क्रॉस मुद्रा रूपांतरण दर का उपयोग करके स्थानीय मुद्रा में परिवर्तित किया जाएगा।
परिदृश्य 2 – यदि स्थानीय मुद्रा बुकमाईफॉरेक्स मल्टी-करेंसी फॉरेक्स कार्ड पर प्रस्तावित कई मुद्राओं का हिस्सा है, लेकिन ग्राहक के पास स्थानीय मुद्रा वॉलेट के साथ-साथ डिफ़ॉल्ट मुद्रा वॉलेट (USD) में पर्याप्त शेष राशि नहीं है, हालांकि यदि ग्राहक के पास पर्याप्त शेष राशि है (स्थानीय मुद्रा के बराबर) किसी अन्य मुद्रा वॉलेट पर, तो लेनदेन संबंधित मुद्रा वॉलेट से शेष राशि का उपयोग करके संसाधित किया जाएगा।
परिदृश्य 3 – यदि स्थानीय मुद्रा बुकमाईफॉरेक्स मल्टी-करेंसी फॉरेक्स कार्ड पर प्रस्तावित कई मुद्राओं का हिस्सा नहीं है, हालांकि, यदि ग्राहक के पास किसी अन्य मुद्रा वॉलेट पर पर्याप्त शेष राशि (स्थानीय मुद्रा के बराबर) है, तो लेनदेन को संबंधित मुद्रा वॉलेट से शेष राशि का उपयोग करके संसाधित किया जाएगा।
बुकमाईफॉरेक्स द्वारा तय की गई क्रॉस करेंसी रूपांतरण दर का उपयोग करके संबंधित मुद्रा से मूल्य को स्थानीय मुद्रा में परिवर्तित किया जाएगा। इस दर की गणना प्रचलित दिन की विदेशी विनिमय दर पर मुद्रा रूपांतरण शुल्क के साथ की जाएगी। क्रॉस करेंसी रूपांतरण लागू मौजूदा रूपांतरण दरों के अनुसार होगा।
विभिन्न मुद्रा वॉलेट में आंशिक लेनदेन की अनुमति नहीं है। यदि ग्राहक के पास किसी भी करेंसी वॉलेट में व्यक्तिगत रूप से लेनदेन को संसाधित करने के लिए पर्याप्त शेष राशि नहीं है, तो लेनदेन को अस्वीकार कर दिया जाता है, भले ही सभी मुद्राओं में बुकमाईफॉरेक्स मल्टी-करेंसी फॉरेक्स कार्ड पर सामूहिक शेष राशि लेनदेन को संसाधित करने के लिए पर्याप्त हो।
यह सुनिश्चित करने की जिम्मेदारी कि कार्डधारक द्वारा धारित पासपोर्ट की समाप्ति तिथि से पहले कार्डधारक की भारत वापसी की तारीख कालानुक्रमिक रूप से आ जाए, पूरी तरह से कार्डधारक पर निर्भर करता है। यदि कार्डधारक द्वारा यह शर्त पूरी नहीं की जाती है तो बुकमाईफॉरेक्स और बैंक को उत्तरदायी नहीं ठहराया जाएगा।
1. लाइव आईबीआर दरें केवल निम्नलिखित प्रमुख मुद्राओं पर लागू होती हैं
2. बुकमाईफॉरेक्स पर लाइव दरें विभिन्न खोज इंजनों पर दिखाई देने वाली दरों से थोड़ी भिन्न हो सकती हैं
प्रीपेड इंस्ट्रूमेंट (पीपीआई): पीपीआई (कार्ड/वॉलेट) भुगतान उपकरण हैं जो वित्तीय सेवाओं, प्रेषण सुविधाओं आदि सहित वस्तुओं और सेवाओं की खरीद की सुविधा प्रदान करते हैं।
अपने ग्राहक को जानें (केवाईसी): ग्राहक की पहचान करने और ग्राहक की पहचान सत्यापित करने के लिए बैंक द्वारा अपनाए गए दिशानिर्देश।
व्यक्तिगत पहचान संख्या (पिन): पिन एक संख्यात्मक पासवर्ड है जो पीपीआई जारी करते समय बुकमाईफॉरेक्स या बैंक द्वारा ग्राहक को सौंपी गई किट का हिस्सा है।
धारक: ऐसे व्यक्ति/संगठन जो बैंक से पीपीआई प्राप्त/खरीदते हैं और वित्तीय सेवाओं, प्रेषण सुविधाओं आदि सहित वस्तुओं और सेवाओं की खरीद के लिए ऐसे लिखतों पर संग्रहीत मूल्य के खिलाफ इसका उपयोग करते हैं।
शुल्क का विवरण | शुल्क (रुपये) |
---|---|
कार्ड जारी करने का शुल्क | ₹ 0 |
फिजिकल कार्ड पुनः जारी करने पर | ₹ 250 |
एटीएम से निकासी शुल्क | ₹ 20 |
शेष राशि पूछताछ शुल्क | ₹ 10 |